Product Page - Shipping, warranty, etc
Shipping
Shipping is free of cost anywhere in Europe, United Kingdom and the 50 continental USA states. Everywhere else, shipping costs €30.
I ship within 2 business days of purchase. Your doll will be packaged with love and care and I would hate to have to rush the process of packaging her and ruin your unboxing experience, or even worse, have the doll suffer damage during transport.
Your doll will be shipped from northern Belgium where I currently live. I partner with different carriers depending on where you are in the world:
- Belgium and Netherlands - bPost - Delivery usually within 2 days
- Rest of Europe and UK - GLS - Usually 5 to 7 business days
- Rest of the world - bPost - Delivery can take up to 15 business days, but usually takes around 7 business days.
Warranty
- Lifetime warranty for any repairable damage not caused by wear, misuse or failure to follow the care instructions in the included booklet
- Shipping costs for warranty repairs are to be paid for by the buyer.
- You may contact me at any time to request a repair due to wear, misuse and accidents. I will produce a price quote for the repairs if applicable. I commit to getting all dolls repaired, even if that means full replacement, but not free of cost.
Layaway Plans
Layaway plans are offered in a maximum of 2 (two) installments and 30 days period. It works as follows:
- When checking out, click the "Layaway plan" drop down and select the "50% now + 50% in 30 days" option
- You will be charged a deposit of 50% of the price of the doll at checkout. This is non-refundable, even if you decide not to keep the doll later.
- You will get a separate email from me with a link to separate listing in the shop to purchase when you are ready to make your second payment
- I will send you a reminder 7, 3, and 1 day before your layaway payment is due, and kindly remind you to make the purchase regarding your last installment
- I will ship your doll as soon as you pay your second installment.
- Failure to make a payment on the second installment will result in you forfeiting, that is, giving up, the money you put up on deposit with me with your order, and cancellation of your order.
- Please contact me as soon as you can if you won't be able to meet your second installment payment before the due date and we can figure something out.